Shipping policy
Shipping & Delivery Policy
Factory Glass offers glass truck delivery, courier shipping and warehouse pickup. Available delivery options and shipping charges are calculated at checkout based on the products ordered and delivery address.
1. Glass Truck Delivery
We can delivery items by specialised glass trucks to selected areas of NSW, including:
- Sydney Metro
- Central Coast / Gosford
- Newcastle / Lake Macquarie
- Wollongong / Illawarra
- Nowra
Estimated delivery: 2–5 business days, subject to stock availability, dispatch scheduling and delivery location.
Glass truck delivery is available to selected postcodes only. Delivery availability and shipping charges are confirmed at checkout.
2. Courier Delivery
Smaller hardware items, including glass spigots, clamps, joiners, pool gate hinges and latches, can be delivered by courier to eligible addresses.
Estimated delivery: 2–4 business days, depending on the delivery location and courier service.
Courier availability and shipping charges are calculated at checkout.
3. Combined Orders
When glass panels or top rails are purchased together with compatible hardware, items may be delivered together by glass truck where available. The applicable shipping charge is calculated automatically at checkout.
4. Warehouse Pickup
Free warehouse pickup is available from Yennora, Sydney NSW 2161.
Please wait for confirmation that your order is ready before arranging collection.
Customers must arrange suitable transport, such as a ute, van, trailer or truck, for the safe collection of glass panels and long-length products.
5. Glass Truck Delivery Conditions
- Delivery is to an accessible kerbside or driveway only.
- Customers must be present and arrange suitable assistance for unloading.
- Drivers may assist with moving items up to approximately 10 metres to an accessible front-yard area, where safe and practical.
- Glass panels are delivered without cardboard packaging.
- Delivery is not available to apartments or locations with difficult access, restricted driveways or unsafe unloading conditions.
- Delivery dates are subject to dispatch confirmation. Drivers will normally contact customers before arrival.
6. Inspection & Damage
Customers should inspect all products carefully upon delivery or collection and report any visible damage, missing items or discrepancies as soon as possible.
If any items arrive damaged, please contact us promptly with your order details and photographs so we can investigate and arrange an appropriate resolution.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.