Terms of Service

1. Introduction

Welcome to Factory Glass. By accessing or purchasing from our website, you agree to comply with the following Terms of Service.
These terms apply to all users of the site, including customers, browsers, merchants and contributors of content.

2. Online Store Terms

You may not use our products for any illegal or unauthorised purpose.
You must not transmit worms, viruses, malicious code or attempt to harm the website.

A breach of these terms will result in immediate termination of your services.

3. Accuracy of Information

We make every effort to ensure all product descriptions, measurements and pricing are accurate.
However, errors may occasionally occur.
We reserve the right to correct any errors, inaccuracies or omissions and update information at any time without prior notice.

4. Product Availability

Stock levels may vary between our warehouses.
We reserve the right to:

Limit the quantities of any products
Discontinue products at any time
Refuse any order if stock is unavailable or incorrect information was provided
Substitute equivalent items if agreed by the customer

5. Pricing & Payment

All prices are shown in Australian Dollars (AUD).
We may change prices without notice.

Payment must be completed before any order is dispatched or picked up.
We accept credit cards, debit cards and other payment methods offered at checkout.

6. Order Processing & Delivery

Orders are processed during business hours.

By placing an order, you acknowledge and accept our Shipping Policy, which covers:

Delivery areas
Lead times
Kerbside delivery terms
Customer unloading requirements
Pickup conditions

If incorrect delivery details are provided, additional fees may apply.

7. Custom Glass Orders

Custom-made glass is produced specifically to your measurements.
By submitting your sizes, you confirm they are correct.

Factory Glass is not responsible for incorrect measurements supplied by customers or installers.

Custom glass orders:

Cannot be cancelled after production has begun
Are non-refundable
May require additional lead time
Cannot be modified once cutting has started

8. Returns & Refunds

By purchasing from us, you agree to our Refund Policy, which outlines:

Eligible returns
Change-of-mind conditions
Inspection requirements
Items that are non-refundable
Process for reporting damaged goods

Returned items must arrive in perfect condition to qualify for a refund or exchange.

9. Accuracy of Account Information

You agree to provide complete and accurate information when:

Creating an account
Placing orders
Submitting measurements
Providing delivery details

We are not responsible for delays or costs arising from incorrect information provided by the customer.

10. Prohibited Uses

You are prohibited from using the website or its content for:

Any unlawful purpose
Fraud or misleading conduct
Harvesting personal information
Interfering with website security
Uploading malware or harmful code

Violation may result in termination of service.

11. Limitation of Liability

To the fullest extent permitted by law, Factory Glass is not liable for:

Injury or damage resulting from improper installation
Misuse of products
Incorrect measurements supplied by customers or installers
Delays caused by third-party transport or courier services
Site access issues preventing delivery
Any consequential or indirect losses

Glass installation should be performed by a qualified professional.

12. Indemnification

You agree to indemnify and hold Factory Glass harmless from any claims arising from:

Misuse of products
Incorrect installation
Breach of these Terms
Misuse of the website
Incorrect information provided at checkout

13. Changes to Terms

We may update these Terms of Service at any time.
Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.

14. Contact Information

For questions about this policy, you can contact us at:

📧 Email: sales@factoryonline.com.au
📞 Phone: 07 3073 1677
📍 Pickup / Warehouse: Hemmant QLD 4174