Privacy Policy

1. Introduction

Factory Glass (“we”, “our”, “us”) is committed to protecting the privacy of our customers.
This Privacy Policy explains how we collect, use and safeguard your personal information when you visit or purchase from our website.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that you provide when interacting with our website, including:

Personal Details

Name
Email address
Phone number
Billing and shipping address

Order Information

Products purchased
Payment method (processed securely by third-party providers)
Delivery instructions

Automatically Collected Information

When you browse our website, we may automatically receive:

IP address
Browser type
Device information
Pages viewed
Cookies and analytics data

This information helps us improve our store and user experience.

3. How We Use Your Information

We use your information for purposes such as:

Processing and fulfilling orders
Arranging pickup or delivery
Providing customer service
Sending order confirmations and updates
Responding to enquiries or support requests
Improving our website and product offerings
Fraud prevention and security

We do not sell, rent or trade your personal data.

4. Payment Information

All payment information is processed securely through trusted third-party providers such as:

Shopify Payments
PayPal
Credit and debit card processors

We do not store your full payment card details on our servers.

5. Sharing Your Information

We may share necessary information with:

Delivery partners
Glass transport drivers
Suppliers involved in fulfilling your order
Payment processors
Shopify (our e-commerce platform)

These partners are only provided with the information required to complete their services.

We do not share information with unrelated third parties for advertising.

6. Cookies & Analytics

Our website uses cookies and analytics tools to improve performance, including:

Session cookies
Performance tracking
Device or browser preferences

You may disable cookies in your browser settings, but some features of the website may not function correctly.

7. Data Security

We take reasonable measures to protect personal data, including:

Encrypted Shopify platform
Secure payment gateways
Restricted access to customer data
SSL certificates

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain your information only for as long as necessary to:

Complete your order
Maintain transaction records for legal, tax and business requirements
Provide customer support

9. Your Rights

You have the right to:

Request access to your personal information
Correct inaccurate details
Request deletion of your data (where legally permitted)
Opt out of marketing communications

To request any of the above, contact us at sales@factoryonline.com.au.

10. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Continued use of the website signifies acceptance of the updated terms.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us:

📧 Email: sales@factoryonline.com.au
📞 Phone: 07 3073 1677
📍 Warehouse / Pickup: Hemmant QLD 4174